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Service you can trust, support you can feel

Radiometer certified engineers are your trusted service partners

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  • Service agreements

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By your side, when you need us

Running POC testing is demanding, but you don’t have to manage it alone. Our team of skilled professionals—from account managers to application specialists and field service engineers—bring practical expertise and personal support right when you need it. With people at the core of everything we do, you get more than service—you get a partner you can rely on.

Partnership is about solving problems, building trust, and anticipating challenges. During annual account reviews, your dedicated team works with you to ensure compliance, smooth operations, and confidence that your systems are ready when needed.

Radiometer Service EngineerRadiometer Service Engineer


Confidence backed by customers  


More than nine in ten customers rate us highly — from analyzer implementation and training to ongoing support from our field service engineers.*


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* Radiometer Customer Satisfaction survey 2025


Customized onboarding for your needs

Thorough onboarding gets you off to the right start. We guide your team through structured installation and tailored training, so everyone feels confident from day one. That way, your analyzers are set up to your hospital’s specific needs, optimizing performance and ensuring reliable results.

Once you’re set up, ongoing support helps staff stay compliant, even as teams or devices change.

Hospital Jean Bernard conducted a large-scale replacement of aging blood gas analyzers with the help from Radiometer's service engineers.

We had to train several hundred nurses on the 18 newly installed analyzers, across eight healthcare centers. This would not have been possible without the help of Radiometer’s service engineers and the solutions with which they provided us.

- Dr. Nathalie Colard, Medical Biologist, Hospital Jean Bernard

High uptime powered by advanced connectivity

When challenges arise, you’re never on your own. Skilled professionals, reliable analyzers, and advanced connectivity work together to ensure high uptime, keeping your devices running smoothly and your operations on track.


Real-time monitoring, proactive troubleshooting, and remote support help identify and resolve issues early. This supports compliance and accreditation requirements while giving your team the confidence to focus on patient care.

Radiometer provided technical and engineering support which increased the availability and uptime of blood gas analysis across SWLP.

Radiometer had the perfect device for us. The total solution they offered us included an analyzer with the ideal features and IT connectivity platform that facilitated electronic availability of results, and a high standard of customer, technical and engineering support.

- Havel Ozgun, POCT Manager & Network Lead, South West London Pathology, UK

 

Ensuring continual compliance

From first assessment to full accreditation, compliance supports safer testing and better outcomes. With connected systems, robust cybersecurity, and regular software upgrades, you can maintain consistent quality across every site.

 

Our expert guidance helps ensure data integrity and reliability — so you have access to secure, accurate results and patients receive the highest standard of care.

Service agreements tailored to you

A service agreement goes beyond fixing problems.
With three levels of tailored coverage, your analyzers stay reliable, compliant, and ready whenever you need them.

 

On-site visits

  • Certified engineers are close by when you need them
  • Hands-on support for high uptime

Remote support

  • Fast guidance and troubleshooting wherever you are


Icon - Regular preventive maintenance

Regular preventive maintenance

  • Detailed performance checks

  • Maintains safety, compliance, and reliability

  • Reduces unexpected downtime and disruptions


What sets Radiometer apart is their commitment to partnership. They don’t just provide equipment – they listen to our needs and incorporate our feedback.

- Majbritt Lund Witte, Senior Medical Laboratory Technologist, Nordsjællands Hospital - Hillerød, Denmark

We are here to help

Whatever you need, our customer service team is ready to support you.

Whether you have a technical question, need to report an issue, or want to learn more about our solutions— we’ll connect you with the right team.

Want to know more about our personalized service agreements?


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