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Service you can trust, support you can feel
Radiometer certified engineers are your trusted service partners
By your side, when you need us
Running POC testing is demanding, but you don’t have to manage it alone. Our team of skilled professionals—from account managers to application specialists and field service engineers—bring practical expertise and personal support right when you need it. With people at the core of everything we do, you get more than service—you get a partner you can rely on.Partnership is about solving problems, building trust, and anticipating challenges. During annual account reviews, your dedicated team works with you to ensure compliance, smooth operations, and confidence that your systems are ready when needed.

Confidence backed by customers
More than nine in ten customers rate us highly — from analyzer implementation and training to ongoing support from our field service engineers.*
* Radiometer Customer Satisfaction survey 2025
Customized onboarding for your needs
Once you’re set up, ongoing support helps staff stay compliant, even as teams or devices change.
We had to train several hundred nurses on the 18 newly installed analyzers, across eight healthcare centers. This would not have been possible without the help of Radiometer’s service engineers and the solutions with which they provided us.
- Dr. Nathalie Colard, Medical Biologist, Hospital Jean Bernard
High uptime powered by advanced connectivity
Real-time monitoring, proactive troubleshooting, and remote support help identify and resolve issues early. This supports compliance and accreditation requirements while giving your team the confidence to focus on patient care.
Radiometer had the perfect device for us. The total solution they offered us included an analyzer with the ideal features and IT connectivity platform that facilitated electronic availability of results, and a high standard of customer, technical and engineering support.
- Havel Ozgun, POCT Manager & Network Lead, South West London Pathology, UK

Ensuring continual compliance
From first assessment to full accreditation, compliance supports safer testing and better outcomes. With connected systems, robust cybersecurity, and regular software upgrades, you can maintain consistent quality across every site.
Our expert guidance helps ensure data integrity and reliability — so you have access to secure, accurate results and patients receive the highest standard of care.
Service agreements tailored to you
A service agreement goes beyond fixing problems.
With three levels of tailored coverage, your analyzers stay reliable, compliant, and ready whenever you need them.
What sets Radiometer apart is their commitment to partnership. They don’t just provide equipment – they listen to our needs and incorporate our feedback.
- Majbritt Lund Witte, Senior Medical Laboratory Technologist, Nordsjællands Hospital - Hillerød, Denmark
We are here to help
Whatever you need, our customer service team is ready to support you.
Whether you have a technical question, need to report an issue, or want to learn more about our solutions— we’ll connect you with the right team.
Want to know more about our personalized service agreements?
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