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Integrated POC IT and Services

Connect & Care, a customizable, total solution that connects and supports medical devices, data, and people to keep your POC testing setup running smoothly.

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  • Seamless integration
  • Support for high analyzer uptime
  • Streamlined processes and workflows

Connecting people, devices and data to keep your POC testing setup running smoothly

When technology and people are better connected to one another, patient care can improve. At Radiometer, we bring reliable connected solutions to critical care settings. We always look beyond our medical devices to deliver one connected experience to enhance patient care.

With Connect & Care, you get a solution that integrates your medical devices, data, and people.

Get support in keeping the POCT setup running smoothly, placing you a step ahead to put life first.

A total approach

Together, we can tailor a solution that can empower you to make diagnostic decisions for positive patient care. At every level of our organization, we are specialists who bring decades of knowledge and know-how to our solutions.

In partnership with you, we developed a customizable, total solution that meets your needs, such as:

  • managing all your tasks—training, troubleshooting, QC data management and more—in one access point
  • working closely with field service engineers through service agreements
  • getting data insights and analytics
  • knowing your medical devices and data are secure and compliant.

Connect & Care meets your needs


Ensure Quality

Work smarter with Connect & Care. Our digital services can monitor your POC devices, identify Peer QC issues, and recommend corrective actions. Be ready for inspections with automated performance data uploads. 

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Connect&Care icon - Ensure quality

Ensure Quality

Work smarter with an integrated POC IT and services solution that supports quality assurance and quality management.

Work smarter while ensuring quality

Connect & Care supports quality assurance and quality management and helps you work smarter. AQURE point-of-care (POC) IT solution can monitor your POC testing devices, which are seamlessly integrated with your hospital IT platform. 

 

Ensure quality with Peer QC Comparison

Easily manage and document the quality control performance of your connected Radiometer ABL analyzers. You can access QC data on a daily and monthly basis, as well as compare analyzer performance to a peer group.

Get instant notifications about potential QC violations and stay inspection-ready with automated performance data uploads.

Ensure quality with AQURE POC IT solution

Connect & Care includes flexible performance analytics that ensure quality.

The Method Comparison module provides assurance that the devices you manage – and any new devices you implement – are performing at national and hospital quality standards.

Westgard Rules is a well-established statistical tool used to judge the acceptability of an analytical run. Westgard Rules bring additional QC assurance, so you get peace of mind with the performance quality of the POC devices you manage.

 

 

Ensure quality with Quality Manager

You can validate your analyzers’ performance on a daily basis by measuring the QC performance of your analyzers against other analyzers in a selected peer group.

Be empowered to validate standards and proactively troubleshoot issues on a daily basis, right on your dashboard. All measurements are automatically documented in a monthly report, so you are always ready for inspections.


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Secure Systems

We help you keep sensitive data secure, stay compliant with ongoing software updates, and give you peace of mind, knowing your analyzer is always up-to-date and ready for potential threats or issues. 

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Radiometer - Security on the blood gas analyzer

Secure Systems

Get support in keeping sensitive data secure and be confident knowing your analyzer is always up-to-date and ready for potential threats or issues.

Meeting your increasing security needs

We help keep sensitive patient data on our analyzers and monitors secure. Our medical devices are integrated into your IT system, so security is a shared responsibility between us.

We take that responsibility seriously. Our medical devices are designed with layers of defense that help protect the data and secure its connectivity.

 

 

Designed to protect

We aim to support you in securing your systems through:

  • Application software updates
    Ongoing updates provide new features to help keep you compliant with current standards and regulations.

  • Security packages
    Keep your analyzer secure through upgrades with patch management, a Microsoft-supported OS, and Application Control for the lifetime of the analyzer. 


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Support Anytime

You get on-site and remote support from our certified field service engineers. With support from us, be assured that your medical devices are up and running based on solid data analytics and troubleshooting guidance.

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Support anytime. Service engineer from Radiometer with hospital staff

Support Anytime

On-site and digital support to maximize the availability of your analyzers and provide analyzer maintenance.

Get support you need digitally and on site

We work with your POC team before, during and after installation to help increase uptime while providing a more efficient way of maintaining analyzers through digital services.

 

 

Get support when you need it

Service agreements are available in specific bundles at different levels. They include preventive and corrective maintenance and digital and on-site support so that you are never left unguarded.

Get digital support and troubleshooting either by phone or remote connection.



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Optimize Workflows

We help you optimize your workflow so you get more time with patients. To increase testing confidence, we help you optimize analyzer usage, improve the handling of blood samples, and verify patient identification, minimizing the risk of sample mix-up.

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Optimize hospital workflow - Radiometer and Connect&Care

Optimize Workflows

Get the most out of your analyzers and reduce the risk of preanalytical errors.

More time for patient care

We collaborate with you to examine, evaluate, and improve your point-of-care testing workflows to get the most out of your Radiometer analyzers.

 

Verified workflow procedures streamline processes and increase testing confidence

We help you optimize your workflows by:

  • Providing instruction in the most efficient use of our analyzers
  • Improving the physical handling of blood samples
  • Verifying patient identification and minimizing the risk of sample mix-up

 

 

Optimize your workflows with data insights

Data insights can help you optimize analyzer usage and increase operational efficiency. You get access to analyzer data in real time with easy-to-use web browser dashboards.

Optimize your workflows with AQURE POC IT solution

Capture accurate information in the patient’s medical record during sample processing. AQURE has an automated and flexible rule setup to accomplish patient auto validation. You can also enter additional information to the record.



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Learn Skills

Together, we can customize an effective training program for your operators and their competencies on an individual level. Save time by managing roles and competencies, e-learning modules, and training documentation in one solution.​

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Radiometer - Learn skills with Connect&Care

Learn Skills

Design a high-impact, personalized training program for your operators with individual performance criteria.

Ensure high operator competency

We deliver effective, personalized training for operators and Train the Trainer concepts.

We work closely with you as partners to develop and implement training so that everyone with access to our medical devices are trained, skilled, and certified.

By working together, we ensure that your training program is effective, easing your work and saving you time.

In-person and online training

We offer on-site and digital customized training for health care professionals using point-of-care testing (POCT) devices.

It includes a full introduction to the medical devices as well as instruction on how to train coworkers in their daily use.

 

Learn skills with AQURE POC IT solution

Save time with centralized operator management. Set up new operators by simply entering their personal data in AQURE, defining their role, then assigning them to a specific device.

Meet core accreditation requirements by managing operator competencies through one connected program. Ensure that only trained operators can access devices by setting individual performance criteria.



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Customer Care

We work closely with you to identify the service coverage you need—from installation and throughout the lifetime of your solution. With a service agreement, you get regular preventive maintenance, on-site visits, and advanced digital services.

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Radiometer Connect&Care Customer care

Customer Care

Sustainable support and services for the lifetime of your solution.

Confidence through partnership

From implementation we partner with you to identify service coverage that meets your unique needs.

Be part of a comprehensive service network that provides you with support from skilled certified field service engineers, who prioritize short response times and operation optimization.

 

 

Customer care that meets your needs

Your service agreement is the key to keeping your medical devices running. It includes regular preventive maintenance, on-site visits and remote support so that you are never left unguarded.

Service agreements are available at three levels. Together, we decide the service level that meets your needs.

We are committed to our partnership, so our account managers monitor your satisfaction through annual account reviews to optimize our service offering to your benefit. 



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Our experts at your service

We are committed to supporting you in keeping your point-of-care testing workflow running smoothly. We take that responsibility seriously.

Dedicated field service engineers serve as the backbone of how we support you. Our certified field service engineers help resolve issues to keep medical devices up and running.

The journey of a Radiometer field service engineer in India

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Effective Date January 20th, 2023 (last updated January 20th, 2023)

ABOUT THIS POLICY

Radiometer values your privacy and the protection of your personal data. This policy (“Policy”) explains how Radiometer its affiliates, subsidiaries or related companies, a full list of which can be located here (together, “Radiometer”, “our”, “us”, or “we”), collects, uses, shares, transfers and processes data collected from or about you.


Personal Data” is any information that can be used to directly or indirectly identify an individual or that can be reasonably expected to link to an individual. This can include items such as name, address, telephone number, credit card details, email address, ID number, Internet Protocol (“IP”) address of an electronic device used by an individual, or other identifying code (even absent of other identifying information). Statistical and non-identifiable metric data are not considered Personal Data.

The Radiometer subsidiary, affiliate or related company with which you interact is, where applicable, the data controller (or equivalent under applicable law) responsible for the processing of your Personal Data. You can find a list of the relevant legal entities that act as data controllers in Appendix 1 to this Policy.

SCOPE

This Policy describes the types of Personal Data that we may collect, process or disclose about you and how you may govern this processing by exercising applicable legal rights. This Policy applies to both online and offline information collection, including your use of websites or subdomains operated by us, any mobile applications, when we provide products and/or services to you or notify you about prospective items of interest and in other situations where you interact with us in-person, by telephone or by mail where this Policy is posted or referenced.


There may be occasion where you have been provided with a circumstance-specific privacy notice that is separate from this policy, such as privacy notices for specific activities such as Recruitment. To the extent you were provided with a different notice, those notices apply and govern our interactions with you. If you provide Personal Data about parties other than yourself, you are responsible for ensuring their knowledge of how we will process their personal data, and, where applicable, obtaining any necessary consents required in advance.

We are committed to processing Personal Data in accordance with applicable laws. Please note that if you do not wish to provide your Personal Data to us, some products and/or services may become unavailable to you. Your use of any or all these platforms indicates you have been notified of our collection, use, transfer, and disclosure of your information as described in this Policy to the extent permitted by applicable law.

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